The app is misbehaving
Everything lives on the server, so the nuclear option (reinstall) loses nothing.
The ladder, in order
- Pull to refresh the screen you're on; most "stale" data is one refresh away
- Force close and reopen: swipe the app away from the app switcher, open it again
- Update: visit the App Store or Google Play and install any pending MatPilot update; fixes ship frequently
- Reinstall: delete and reinstall the app, then sign back in
Reinstalling is safe. Memberships, bookings, belts, payment history: all of it lives on the server and reappears the moment you sign in.
After an update
If a screen looks odd right after an update, force close once; the fresh start clears anything cached from the old version.
Report what you saw
If something is clearly broken, send a screenshot and two lines about what you tapped to support. Real reports from real screens are how bugs die.