Getting help from support
One well-written message with a screenshot beats five rounds of 'can you clarify'.
Where
- In the app: My Account, then Help & Support
- Email: admin@matpilot.io
- This help centre: the search box (press the / key on desktop) answers most how-do-I questions instantly
What to include
- The gym's name and the email address of the affected account
- What you did, what you expected, and what actually happened
- A screenshot of the screen (and the error message, if there is one)
- Phone model and whether the app was just updated
What happens next
Messages are read by a human. Simple account fixes usually resolve same-day; anything needing an app update takes longer, and you'll hear back either way.
Gym questions vs app questions
"When is the kids class?" and "Why was I charged €80?" are questions for your gym, and the fastest route is chat or the front desk. Support can fix the app; only your coach can fix the timetable.