Help Center › Family & Parents
Enrolling siblings on one email
One member per email used to mean the second sibling silently vanished into "already a member". Now every child on a parent's email is a profile of their own beside the others: distinct member, distinct rank, distinct attendance, distinct paperwork.
How the desk does it
Nothing special: enrol each child normally with the same parent email (front desk or kiosk). MatPilot creates a profile per child automatically. The same name twice is treated as a retry rather than a new child, so a genuine re-enrolment never spawns a duplicate.
The parent's side
One login, every child under My family. The parent's own account is never one of the children's: it is theirs, with their name on it, whether or not they train here.
There is one bill, not one per child. The family's plan lives on Households, where a second and third child ride the same subscription as add-on lines.