Putting a household on a plan

Updated 2026-09-05

A family pays once. One person carries the plan, everyone else in the household is covered by it, and add-ons cover the people the plan alone does not. This is how to set that up, whoever the payer turns out to be.

The four shapes

Open Members, then Households. Every family is one card: the person who pays on the top line, everyone they pay for underneath. Yours will be one of these four.

A member who pays for others. Jorge trains and pays for his son. His name heads the card and his membership carries the plan.

A payer who never trains. Jennifer pays for William and never sets foot on the mat. She still heads the card, because that is who the money comes from, even though she has no membership of her own. If your roster came from an import, this is the common one: the child was enrolled on the parent's email, so the parent is on file without ever being a member.

A guardian who starts training. Mary paid for her three children for a year and now wants to train. She does not need a second plan of her own: she goes on the family's existing one as an add-on. See the last section.

One plan, several people. Benny pays for Cara and Michael. One plan covers the household and add-ons cover whoever the plan does not.

Assigning the plan

On the household's card, press Assign plan and send payment link. That opens the payer's own assign screen, the same one you use for a single member, with the family named on it: the plan list, what they pay if you have agreed a different rate, the first payment date if it starts later, and the email message if you want to write your own.

Send it, and one email goes to the payer with one link. Nobody else is emailed and nobody else is asked for a card. Until they pay, everyone in the household reads Unpaid, because a household is one bill and one answer. The moment they pay, everyone reads Active, with "Paid by" and the payer's name.

If the payer is not a member yet, the card offers Invite to train first. If their login is holding one of their children's memberships, which happens with older imports, the card offers Free up their login instead: do that first, then assign.

Changing it later

Everything after the first assignment happens on the household card too: Change plan or add-ons to move the plan or the people on it, Cancel the plan which names everyone who comes off it before you confirm, and Keep the plan to undo a cancellation while it is still running.

The profiles of the people on a family plan say Managed in Households rather than offering their own Change plan and Cancel buttons. That is deliberate. A family is one bill, and changing it from one child's page while the rest of the family is out of view is how three siblings get repriced by accident.

Add-ons: the extra people

A plan covers what it says it covers. "Parent + Child" is one adult and one child, so a family with three children needs something for the other two. That something is an add-on: a name and a price you set once, added to the plan by quantity, billed as its own line.

Create them under Plans, then Add-ons: "Additional child" at €20, "Additional adult" at €40, a gi, a locker. Give each one a price and, if you like, the plans it is offered on and the most anybody can take.

When you change the plan on a household you can say who each add-on unit is for, and the card then reads "Additional child × 1, for Michael". That is what makes the invoice legible a year later, and it is what lets a parent who starts training join the family's plan: add one Additional adult and attribute it to her.

Two rules worth knowing:

A price you have agreed never moves on its own. Change an add-on's price and it applies to new assignments only. Everyone already paying for it keeps what they agreed, which is also true of a plan price you agreed with one family.
Take somebody off an add-on and they come off the plan. An adult who was named on the line stops being covered and has no plan of their own until you give them one. Children stay covered, because the plan itself covers them.

What each word on the card means

New: nobody in the household has a plan yet.
Unpaid: the plan is assigned and the payment link is out, first payment not made.
Active: the payment landed. Everyone on the plan reads it.
Past due: the payer's card failed on a renewal. Stripe keeps trying.
Ending: cancelled, still paid through a date.
Free: the whole household trains free, and no invoice goes out at all.