Freezing or pausing a membership

Updated 2026-10-23

Injured member, six weeks out, or a student away from next month: pause access and billing without losing their spot or history, and pick the day it starts.

How holds work

When a membership is on hold:

The member's status changes to on hold
If they have an active Stripe subscription, it is paused so they are not charged
Booking and check-in are blocked while on hold
If you set an end date, MatPilot resumes them on the morning of that day

Putting a membership on hold

Open the member's profile
Tap Put on hold in the Membership hold section
Choose when it starts: Today, or On a date
Choose when it ends: When I resume, or On a date
Confirm. You see the email before it goes and can put it in your own words

Member profile Membership hold section with the Put on hold action

A hold starting today takes effect immediately, and the member is notified by email and push notification.

Booking a hold for a later day

Choose On a date for the start when a member is going away from next month but still wants to train until then. Until that day nothing changes: they keep booking and checking in as normal. On the morning of the start day, in your academy's time, the hold begins.

The charge that would fall inside the hold is skipped ahead of time. The rule is simple: a charge on or after the start date is not taken, and a charge before it is. So a member billed on the 1st, on hold from the 1st, is not charged on the 1st. The sheet shows their next charge so you can see which one it is.

While a hold is booked, the member's profile shows Booked with the dates and whether billing is already paused. You can Change dates or Cancel the hold at any time before it starts. The member is told when the hold is booked, when it starts, and if you cancel it.

During the hold

The member can still sign in to the app and view their profile and history, but they cannot book classes or check in until the hold is lifted. A member with an end date can already book classes dated on or after the day they come back.

Ending a hold early

To lift a hold early, go to the member's profile and tap Resume membership. This restores their previous status and resumes Stripe billing if it was paused.

Automatic resume

If you set an end date, MatPilot resumes the member automatically on the morning of that day, no need to remember to do it manually.

Communication

MatPilot emails and push-notifies the member automatically when you book, start, cancel or resume a hold, so there is no need to message them separately to confirm the dates.