Help Center › Billing & Payments
What a notice period actually does
The rule
A cancellation has to reach you at least as many days before the member's next payment as your notice period.
- In time. That payment was their last. They keep access to the end of the period they have already paid for, and are not charged again.
- Too late. Their next payment goes ahead as normal, and the membership ends at the end of that period instead.
A membership therefore never ends part way through a period someone paid for. Every end date is a billing date, so there is no part month to argue about and nothing to refund.
Two members, same gym, same week
A monthly plan billed on the 1st, with a 7 day notice period.
Aoife cancels on the 3rd. That is 29 days before her next payment, comfortably inside the notice. The 1st of this month was her last payment. Her last day is the end of the month.
Cian cancels on the 27th. That is 4 days before his next payment, so he missed the cut off. He is charged on the 1st as usual and trains until the end of that month instead.
Longer notice on a monthly plan
A 30 day notice period on a monthly plan is almost the entire cycle. Only a member who cancels in the first day or two of the month can catch the next payment, so in practice almost everyone pays one more month. That is a legitimate policy and plenty of gyms run it, but choose it deliberately rather than by accident. The Billing policy screen says so on the spot when you select it.
Other billing cycles
The rule follows the plan's own cadence rather than assuming months. A yearly plan moves to the same date next year. Month ends behave the way calendars do, so the 31st of January plus a month is the 28th of February, not a stray date in March.
Good to know
- A notice period of None means every cancellation simply runs to the end of the current paid period.
- The date is fixed when the member asks, not when you confirm. Taking a few days to reply costs them nothing.