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Help CenterStaff & Roles

Staff notification preferences

You only care when a payment fails; every staff member tunes their own alerts.

Accessing notification settings

Owners go to Settings → Notifications. Instructors and reception staff have their own, simpler notification settings screen in the app.

What owners can configure

Six event categories, each with its own push and email toggle:

  • Payment received
  • Payment failed
  • Trial converted to paid
  • New member joined
  • Grading ready
  • Dispute alert (a chargeback on a member's card)

For example, you might leave "Payment failed" on for both push and email since you want to know immediately, while turning email off for "New member joined" since a push is enough.

Owner notification settings screen with the per-category push and email toggles
Owner notification settings screen with the per-category push and email toggles

What instructors and reception can configure

Staff who aren't the owner get a lighter settings screen with two toggles of their own: push notifications for new chat messages, and push notifications for gym announcements. They don't see the owner's business categories like payments or grading, since those aren't relevant to their role.

No bulk mute

There's currently no "quiet mode" or single switch to silence everything at once. Each category and channel is toggled individually.

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