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Refund on cancellation

Updated
Most cancellations refund nothing, and that is correct rather than mean: they end on a date the member had already paid up to.
ALMOST EVERY CANCELLATION Ends on a billing date Already paid up to that day, so no time is left unused. Unused time None. Nothing to refund. ONLY WHEN YOU END IT IMMEDIATELY Cuts a paid period short 100 paid on the 1st for a 30 day month,ended on day 12. Only here does the setting bite. Used, 12 days 40 Prorated back 60

The three settings

On My Academy, Money, Billing policy:

  • Nothing. No money is returned. The member trains to the end of the period they paid for.
  • Prorated. The unused part of the last payment is returned.
  • Full. The whole of the last payment is returned.

When it actually applies

A normal cancellation ends on a billing boundary, so by the time it takes effect there is no unused time left to refund. The setting sits idle.

It bites when you end a membership immediately, which cuts a paid period short. That is the case where prorated or full make the difference between a clean parting and an argument.

What prorated means in money

A member pays 100 on the 1st for a 30 day month. You end their membership immediately on the 11th. Ten days are used, twenty are not, so a prorated refund returns about 67.

What comes back to you

Our platform fee on the refunded amount is returned to you in proportion. We do not keep a cut of money you have given back. The card processing fee is not returned, which is the processor's rule rather than ours.

Good to know

  • Refunds are sent to the original payment method and typically take 5 to 10 working days to appear.
  • Anything already due before the cancellation date is still due. A refund does not clear an unpaid invoice.

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