MatPilot Phone

Phone pricing. One number, one price, minutes you can see.

Your academy's own number inside MatPilot, answered by whoever is on the desk with the caller already named. One monthly price per number, then usage by the minute, billed with the rest of MatPilot.

Get a number See the rates

Prices in euro for academies in Ireland. Prices in dollars for the United States.

MatPilot Phone in the app: €25 a month per number, unlimited incoming calls, 100 outgoing minutes, and an incoming call naming the caller and their membership
An incoming call in MatPilot: Sinead Ryan is calling, with her photo, her purple belt, her plan and her number, and buttons to answer or send her to voicemail
The line

Everything a number costs, per month and per minute.

A numberPer number. A location can hold more than one.
€25/ month
Each additional numberA second or third number on the same academy, at the same rates. It adds no included minutes.
€15/ month
Incoming callsEvery call from an Irish number answered in MatPilot, however long. Never uses the included minutes. Fair use applies, see below.
Unlimitedincluded
Incoming calls from abroadAnswered in MatPilot from a number outside Ireland. Never comes out of the included minutes.
€0.15/ min
Outgoing minutes includedFor the whole academy, shared by all your numbers, for calls out to Irish numbers.
100/ month
Forwarded to a staff mobileWhen nobody answers in the app and the call rings a mobile instead. The caller is put through only once your staff member presses 1, so their voicemail never answers for you. Never comes out of the included minutes.
€0.20/ min
Outbound to an Irish landlineFrom the academy's own number, once the included minutes are spent.
€0.15/ min
Outbound to an Irish mobileFrom the academy's own number, once the included minutes are spent.
€0.15/ min
TranscriptionPer transcribed minute, only while it is switched on. Callers are told before the call connects.
€0.15/ min
Calls abroadThe UK, the United States and Canada are €0.15 a minute, other countries €0.50. Switched off until you turn it on.
from€0.15/ min
WhatsApp conversationsMessages in, your replies and the conversations in your Inbox, on your number. It goes live once the number's regulatory approval and Meta's review of your business are through.
Unlimitedincluded
WhatsApp announcements and broadcastsA message you send to members who have not written to you first. WhatsApp charges for every one, so they are charged per message.
€0.08/ message
Voice assistantSoon

An assistant that answers when nobody can, in your academy's own voice.

The assistantAnswers the calls nobody picks up, takes a message or books a trial, and hands the call to you in the Inbox.
Soon
SMSSoon

Text members and leads from your academy's own number.

Text messagesReminders, follow-ups and replies by text, from your number, with the conversation in your Inbox.
Soon

These are the current rates. The price in the app is the price you pay: an academy priced differently is shown its own rates there.

Fair use: incoming calls from Irish numbers are unlimited up to 1,500 minutes a month, shared across all your numbers. Calls from abroad are charged by the minute, and these terms may change. Expecting more? Email support@matpilot.io and we will raise your limit.

How billing works
  • Every leg is billed per started minute, the way the carrier bills us: a 24-second call counts as one minute.
  • Phone is a monthly subscription of its own, paid when you turn it on. Usage goes on its next invoice, itemised by kind, so a bill reads as minutes rather than a lump.
  • Set a monthly spending limit in Settings and outgoing calls stop at it. Incoming calls never stop.
  • Voice calls and WhatsApp messages today. SMS is coming soon.
  • Bring your existing business number by number porting: email support@matpilot.io to start it. It takes four to six weeks, depending on the country. WhatsApp is not ported.

Questions

Is there a contract?

No. Phone is billed month to month as a subscription of its own, with no minimum term.

Do the included minutes pool across numbers?

Yes, into one pool for the whole academy: 100 outgoing minutes a month, however many numbers you have. An additional number adds no minutes. Calls out to Irish numbers draw on the pool. Incoming calls never do: they are unlimited. Nor do forwarding, calls abroad or the assistant.

Can I bring my existing number?

Yes, a business number, by number porting. Email support@matpilot.io to start it. Porting takes four to six weeks depending on the country, so you can take a new number, live in days, while it goes through. WhatsApp is not ported: it runs on a MatPilot number of its own. A new Irish number needs the regulator to approve your business details first, which takes two to five working days.

What does an academy actually pay in a month?

One number. Calls answered in MatPilot are unlimited, however many there are. Calls out to Irish numbers use the 100 included minutes and run 20 past them, to mobiles. Another 30 minutes were forwarded to a staff mobile, which is never included: €25, plus €3.00 of outbound and €6.00 of forwarding, €34.00 in all.